Wow, only a week since the last update. I'm getting better.
Bad Customer Service Department: Went to look up what restaurants fall under the Lettuce Entertain You umbrella these days, and what better place to go to than their main site.
According to the message on their index page, they're closed their site for renovations, and have been closed since April 26, but "We will be up and ready to serve you soon." Uh....OK. First: Taking down you site's just about the dumbest way to serve your customers. Second: The whole page, text and all, is a jpg with an image map over the "text" link for frequent diners to check their points. No ALT text. Third: No contact information, no, "please visit our restaurants' own sites," nothing.
Since I'm somewhat resourceful, I just typed in the restaurant I wanted, added ".com", and finally got the info I was looking for.
Did some birthday shopping for Lisa over lunch at a little vintage place some coworkers tipped me off to. Nice stuff.
